Hear

Hear is a contact center intelligence platform that captures every customer interaction, whether call, chat or ticket, and analyzes it automatically. Instead of asking managers to build dashboards and sample a handful of calls, it reviews 100 percent of conversations in real time and surfaces what matters: quality issues, compliance breaches, coaching needs and revenue signals, along with recommended actions. It is designed for four groups inside a contact center. Customer experience leaders use it to raise quality and resolve issues faster. Compliance managers get automated monitoring across every interaction rather than a sampled subset. Operations leaders use it to simplify workflows and reduce cost. Sales and marketing teams use it to identify revenue opportunities and reduce churn. Capabilities include real time interaction analysis, automated agent coaching with personalized guidance, revenue signal detection, performance analytics with automated review and contextual insight, and a natural language interface that accepts plain English questions and instructions. Hear is vendor agnostic and works across existing telephony and ticketing platforms. The company reports ISO 27001, ISO 27799, SOC 2 Type II and GDPR compliance. Hear does not publish pricing. Engagements are quoted per contact center, and there is no public pricing page.