Helios

Helios is an AI agent platform that handles customer conversations on WhatsApp, Instagram, email and phone calls. The agent answers questions around the clock, qualifies leads, books meetings and writes every interaction back to the customer's CRM, with a handoff to a human team member when needed. The interface is available in English and Spanish. Setup starts from a company website. The user connects channels through the official WhatsApp Business Platform, a telephony number, Instagram and email, adds knowledge sources, and the agent is trained on that content. The vendor says this takes about five minutes. Agents can be given a defined role, including front desk, lead qualifier, follow up, meeting booker, customer support and collections, or a custom brief described in plain language. CRM and calendar integrations include HubSpot, Salesforce and Zendesk, and higher plans add an API and webhooks. It is aimed at sales and support teams, especially those running customer conversations on messaging apps. Pricing is credit based and published in US dollars, with a Mexican peso option. Starter is 99 dollars per month for 3,000 credits and 1 agent. Growth is 249 dollars per month for 10,000 credits, 3 agents, voice calls and Instagram. Pro is 499 dollars per month for 25,000 credits with unlimited agents. Custom volume pricing is available above that. One AI reply costs 1 credit, a voice minute 10 credits and an automated action 3 credits, while replies from the human team cost nothing. Extra credits are 0.04 dollars each, and WhatsApp message fees from Meta are passed through at cost. Annual billing includes two free months, and a free trial offers 300 credits with no card.