Help Center

Help Center is a customer support platform that combines an AI knowledge base, a website chatbot and a shared team inbox. The AI learns from the help articles and website content a business uploads, answers customer questions in an embeddable widget, and hands conversations that need a person to the inbox. It is built for small and mid sized businesses that want to deflect routine questions without losing the option of human support. The chatbot answers in the customer's own language, and smart search helps customers find articles directly. One click import brings existing content across from Zendesk, Intercom and Freshdesk. Knowledge bases can run on a branded subdomain or a custom domain. The platform reads customer conversations to suggest articles that would fill gaps in the knowledge base, and articles can be managed through a conversational AI agent rather than an editor. Three plans are published. Free costs $0 per month and includes a public knowledge base, the chat widget, 50 AI answers per month and the ability to improve the AI with FAQs and links, but no team invitations or integrations. Business costs $19 per seat per month with 500 AI answers per month, an inbox for tickets, team invitations, integrations and branding removal. Unlimited costs $99 per month for the entire team with 2,500 AI answers per month, unlimited seats and a custom domain. On Business and Unlimited, extra answers are charged at $0.01 each.