Hona AI

Hona is an AI case manager for personal injury law firms. Its agent, called Lia, follows up with clients between appointments so case managers do not have to answer repeated requests for status updates. Lia sends outreach messages, confirms appointments, logs treatment updates from providers, and flags gaps in treatment for a human to review. The vendor says it escalates to staff only when a person actually needs to step in. The product is aimed at personal injury firms that carry a large number of active clients per case manager. The platform connects to a firm's case management system so that a change to a case can trigger an update message to the client. Clients also get a branded, white label portal with visual case timelines, explainer videos, step by step guides, a live activity feed and direct chat with their lawyer. Firms see analytics on messages sent, check ins completed and time saved. The site lists HIPAA, TCPA and SOC 2 Type II compliance. Pricing is not published. The site directs prospective customers to book a demo, and no plan tiers or prices appear on it. Hona was founded in 2021 in Orem, Utah, and the company says it is backed by Y Combinator, having joined the Winter 2023 cohort.