Hugo

Hugo is an AI customer service agent built by Crisp, the customer messaging company. It resolves support conversations on its own across ten channels, holds context through multi turn exchanges, and hands anything it cannot finish to a human agent with the full conversation attached. Crisp states that it resolves up to 60 percent of support tickets without human involvement. It is designed for customer service teams of any size that want automation without a development project. Non technical staff train and deploy the agent with no code, and a visual drag and drop builder handles more complex automations. Hugo connects to knowledge bases, CRMs and business tools through the Model Context Protocol, and it keeps its knowledge in sync with helpdesks, documentation and CRM records automatically. Teams can run it on Claude, ChatGPT, Llama or a custom model. Real time analytics track resolution performance and customer satisfaction. The service is hosted in Europe and is GDPR compliant. Hugo is sold as part of Crisp workspace plans, priced per workspace per month: Mini at $45, which includes the Crisp Mini plan and $5 of AI conversations, Essentials at $95 and Plus at $295. Usage beyond the included allowance is estimated at $0.05 per conversation. A 14 day free trial requires no card.