Inbenta

Inbenta Encore is a customer and employee experience platform that combines conversational AI with workflow automation. Rather than generating answers from a language model alone, its knowledge first architecture retrieves answers that have been validated in advance, then executes multi step workflows so a request is resolved end to end instead of being handed to a person. Voice and text assistants, self service knowledge and agent assistance run on the same platform. It is built for enterprises in banking, travel, healthcare, insurance, the public sector, education, utilities, ecommerce, technology and telecommunications. The platform has three parts: Self Service, with interactive demos and onboarding that need no engineering time; AI Assistants, with governed orchestration for voice and virtual agents that emphasizes accuracy and traceability; and Live Agent Assist, which gives frontline staff real time translation, sentiment analysis and suggested responses. It is model agnostic, connects to more than 850 enterprise systems including SAP, AWS, Snowflake and Workday, and ships with audit trails and governance for regulated environments. Pricing is consumption based and not published as fixed plans. Inbenta states there is no annual license or seat based contract and that customers pay only for what they use, with a low entry cost; specific rates come through a quote. Encore is the name Inbenta now uses for the whole platform, so the listing name Inbenta and the product name Inbenta Encore refer to the same offering.