Inline Help

Inline Help is an in app support layer for SaaS products that turns an existing knowledge base into contextual help, tooltips and a chatbot inside the product itself. Its Explain This feature lets a user tap any element of the interface and get an explanation drawn from the documentation, so questions are answered where they arise rather than in a support queue. It is aimed at SaaS companies and product teams that want to raise adoption and cut ticket volume without engineering work. The unified widget bundles Explain This, AI tooltips that need no code, a chatbot that answers from the knowledge base with the user's context, and a ticket form for issues that need a human. Content is served in seven languages: English, German, French, Spanish, Italian, Portuguese and Japanese. Pricing is published per site. Essentials is $97 per site per month with up to 250 content pages, 5,000 message credits (additional messages at $50 per 1,000), one seat and email support. Growth is $247 per site per month with up to 500 content pages, help desk ticket responses, 10,000 message credits, three seats (extra seats at $10 each) and no Inline Help branding. Enterprise is quoted individually with custom content, message credits, seats, security reviews and dedicated support. A 14 day free trial requires no credit card.