Intercom

Intercom is a customer service platform that pairs a help desk with Fin, an AI agent that resolves customer questions on its own. Conversations from chat, email, phone, Slack and other channels land in one inbox; Fin answers what it can and hands the rest to human agents with a summary of what happened. It is designed for support teams that want automation and human service in one system. Fin is trained on a company's help content, processes and policies, can take actions through integrations and an API or MCP connection, and includes simulations for testing multi step queries plus analytics with optimization suggestions. The help desk adds AI ticketing, a Copilot that assists human agents in real time, automatic translation, a public help center, customer facing ticket status and outbound onboarding messages. Integrations cover Slack, Stripe, Shopify, Salesforce and GitHub. Pricing is per seat plus per outcome. Essential is $29 per seat per month with Fin, Messenger, shared inbox, ticketing, reports and a help center. Advanced is $85 per seat per month, adding multiple team inboxes, workflow automation, round robin assignment and a multilingual help center. Expert is $132 per seat per month with SSO, HIPAA support, SLAs and multibrand messengers. On every plan Fin costs $0.99 per outcome it resolves, with spending limits set by the customer. Fin can also be bought on its own for teams keeping another help desk, at $0.99 per outcome with a minimum monthly commitment. Copilot is an add on at $29 per agent per month on annual billing or $35 monthly. A 14 day trial needs no credit card.