Jochem.ai

Jochem is a knowledge assistant that answers customer and employee questions from an organization's existing knowledge sources, and routes the ones it cannot answer to the right colleague. A support agent or employee asks a question in Slack or their customer experience tool, and Jochem returns an answer drawn from connected files and articles. When no answer exists, it matches the question to an internal expert based on expertise, opens a temporary channel for the discussion, captures the new knowledge from the exchange and proposes it for the knowledge base, where nothing is published until a human approves it. The customer support edition suggests replies directly inside the CX tool for chat, email and voice cases, includes CRM data and case context, writes in the company's tone of voice, works in multiple languages, and automatically logs a summary and labels for each case. Reporting shows which topics customers and agents raise most, flags knowledge gaps, and can alert when a topic spikes above a set daily threshold. The employee edition applies the same loop to internal questions. Jochem is ISO 27001 certified, GDPR compliant, and available on the Microsoft Azure Marketplace for deployment in a customer's own private tenant. Pricing is not published. Sales run through a demo, and Slack users can register and receive a first answer free within a few minutes as a trial. Jochem is a product of Closure B.V. of Rotterdam, which also builds MailAid, and the company offers consulting alongside the software.