Liberate

Liberate is an AI platform that automates customer interactions and the workflows behind them for the insurance industry. Its voice agents answer calls around the clock, and the same automation runs across SMS, email and digital channels, so a policyholder can file a claim, verify identity or make a policy change without waiting for a human. It serves insurance carriers, agencies and brokers, third party administrators, managing general agents and BPOs working across claims, servicing and sales. Voice AI handles calls in English, French and Spanish. End to end automation covers first notice of loss, identity verification, CRM updates and policy management, and Liberate reports that 80 percent of customer calls are resolved without agent intervention. When a call does need a person, a warm transfer gives the agent the customer's context before the handoff. A reporting dashboard provides transcripts, recordings, sentiment analysis and conversation quality scoring, and the platform integrates with existing core systems and business processes. Liberate is SOC 2, HIPAA and PCI DSS compliant. Liberate does not publish pricing. There is no public pricing page and deployments are quoted per insurer.