Mendable

Mendable is a platform for building AI chat and search assistants trained on a company's own technical content. Teams ingest their documentation and other sources, customize the assistant, and deploy it in a docs site, product or support channel with a small amount of code, for example an npm package and a React chat component. The vendor positions it for four jobs: a docs and knowledge base assistant that reduces support tickets, a customer success copilot, a sales enablement copilot, and an in product copilot that understands where the user is in the app. Data comes in through a web interface or API, with more than 20 connectors including Google Drive, Salesforce, Zendesk and Notion, and scheduled re ingestion through cron jobs and webhooks keeps content current. Customization includes choosing among models such as GPT 4, GPT 3.5 Turbo and Claude 2, editing the prompt to control voice and reduce hallucinations, and correcting answers so the model learns from feedback. Tools and actions let the assistant call external APIs, and answers are available in more than 15 languages. Enterprise features listed include SOC 2 Type II certification, single sign on through SAML, OpenID Connect and OAuth, role based access control down to the chunk level, rate limiting, and bring your own key or model. Pricing as published: a Free plan costs $0 per month and includes 500 message credits, pre built components with an API, unlimited data sources, analytics and model customization. Each message uses credits depending on the model, with GPT 4 and tool use at 3, Claude 2 at 2 and GPT 3.5 Turbo at 1. Enterprise is custom priced and adds white labeling, custom fine tuning, SSO and premium support.