Meya

Meya is a chatbot platform for building and running customer support automation. It describes itself as batteries included: a visual flow editor alongside code based flows in BFML and Python, integrations, a human and bot hybrid model with escalation to agents, and its own chat interface, Meya Orb, for web and mobile. It suits companies that want to build their own support bots rather than buy a fixed product, including teams in ecommerce, financial services, telecoms and professional services. Bots connect to messaging channels such as WhatsApp, Facebook Messenger and Twilio, to support desks including Zendesk, Salesforce and Front, and to natural language understanding from Dialogflow and Wit.ai. The platform includes a user database, data encryption, a secrets vault, analytics integrations, webhooks and an API, a local development mode with hot reloading, and app templates. A MeyaGPT integration brings large language model responses into flows. Pricing is published on three monthly plans. Dev is $99 per month with 500 monthly active users, two team members, two dev apps and one staging app. Pro is $999 per month with 5,000 monthly active users, seven team members, a production app and volume discounts. Partner is $3,000 per month with 15,000 monthly active users, ten team members, three production apps and reseller rights. Additional usage is billed per monthly active user, from $0.20 on Dev down to $0.08 at the highest Partner volume, and prepurchasing extra users on an annual Pro or Partner plan carries a 50 percent discount. A 14 day free trial needs no credit card. Meya defines a monthly active user as the greater of unique users or total events divided by 200, which matters for high volume bots with many events per conversation.