Muffintech

Muffintech builds conversational and generative AI software for the insurance industry. Its assistants handle customer conversations and support internal teams across the policy lifecycle: qualifying leads, guiding customers through a policy purchase in chat, answering contract questions, taking claims and address changes, and identifying cross selling opportunities after the sale. It is designed for insurers, brokers and intermediaries in the German market. The company's flagship product, muffinGPT, is positioned as generative AI for insurance brokers, giving advisers and back office staff fast answers to product and process questions and reducing the load on internal support desks. The underlying model has been pretrained on more than 30,000 insurance conversations and has passed the 34D examination, the German qualification for insurance intermediaries. The architecture is modular so that individual use cases can be adopted separately, and Muffintech states that sensitive data is processed without being passed to third parties. Pricing is not published. There is no pricing page on the site, and prospective customers are directed to book a demo or contact the sales team for a quote. Muffintech is a German company, and its product interface and sign in portal are primarily in German, which is worth noting for teams outside that market.