Observe.AI

Observe.AI is an agentic customer experience platform for contact centers. It deploys purpose built AI agents across three layers of a support operation: agents for customers that resolve inquiries end to end over voice and chat, agents for the frontline that guide live human agents in real time during interactions, and agents for operations that analyze every interaction, drive coaching and measure performance. The platform is designed so that automation, assistance and analysis draw on the same understanding of a company's conversations. It serves enterprises in banking and finance, healthcare, insurance, transportation, travel and hospitality, and utilities. CoBuilder lets teams author and adjust AI agents in plain English rather than code, Interaction Intelligence analyzes calls and chats with full audit trails, and an Integration Fabric connects to CRM systems, contact center platforms and back end APIs so agents can complete tasks rather than only answer questions. Enterprise controls include SOC 2 compliance, HIPAA support and full auditability of what agents did and why. The company describes typical deployments as reaching production within one to two months of setup. Pricing is not published. Observe.AI sells through demos and enterprise agreements, and the site directs buyers to request a demo for details, so an evaluation should confirm which of the three agent layers a contract covers.