Olark

Olark is a website chat platform that now centers on an AI agent for marketing funnels. The agent is trained on a company's own site and documentation in about a minute, answers visitor questions from that live content, qualifies leads and hands the conversation to a human when needed. Olark has offered human live chat since 2009 and remains available as a human only product. It is built for marketers and small teams who need a website to answer questions and capture leads outside business hours without maintaining a chatbot. The agent keeps its knowledge current as the site changes, uses visitor context such as referral source, pages viewed and repeat visits to engage proactively, and can be adjusted in plain English instead of logic trees. Every plan includes a human agent seat, so visitors who ask for a person can reach one, and support comes from the team that built the product. Pricing is flat rather than usage based, with no token costs or overages. The Standard AI Website Agent, powered by Olark's Aiden engine, costs $400 per month billed annually ($4,800 per year) and includes unlimited AI conversations, lead capture and qualification, proactive engagement, automatic knowledge updates, white glove support and one human agent seat. Additional human agents cost $29 per agent per month, so two agents total $429 per month. Human only live chat without AI is $29 per agent per month with a 14 day free trial. Custom packages for enterprise add regional routing, multiple teams, advanced integrations, custom workflows, custom SLAs and SSO. Olark is backed by Y Combinator.