Open

Open is a customer support automation platform from OpenChat, Inc. built around Agent 5, an AI agent that resolves inbound support conversations and runs outbound campaigns across voice, web chat, email, WhatsApp Business, SMS, social media and Slack. The agent is trained once and deployed to every channel, hands off to a human when a case needs one, and exposes its decisions with full observability so support leaders can see why it answered as it did. It suits businesses and enterprises that want to automate a large share of support volume while keeping human oversight. Open integrates with Zendesk, Intercom, Salesforce Service Cloud, HubSpot, Freshdesk and Twilio Flex, and with Zapier, Make and n8n for workflow automation. Personal and health data in conversations is detected and redacted automatically. Developers get a REST API with an OpenAPI specification, webhooks and an MCP server. The package includes an AI native helpdesk with unlimited agent seats, cloud telephony in more than 100 countries, AI outbound sequences and knowledge management. Pricing is usage based. Open charges $0.75 to $0.90 per resolved ticket, with volume discounts applied automatically as monthly volume grows, and there are no setup fees, monthly fees or per seat charges. Tickets that Open escalates to a human agent are free. Organizations above 100,000 resolutions per month receive a custom quote. Open also publishes a $2 million refund guarantee for customers dissatisfied within 120 days, and implementation and 24/7 support are included.