OpenDialog AI

OpenDialog AI builds conversational AI agents for the insurance industry, designed to run quotation, policy servicing, reengagement and claims workflows inside the compliance constraints of a regulated business. Rather than a general chatbot, it ships three named agents: Selma, a sales agent that converts quotes; Jamie, a policy query agent that answers customer questions without a human; and Rhea, a reengagement agent that recovers abandoned quote journeys. Custom workflows can be added on the same platform. It is aimed at insurers, brokers and independent agencies handling high volumes of customer interactions. The agents draw on the customer's own knowledge sources, personalize each conversation, and are governed by OpenDialog's SAFER framework, which provides the audit trails, transparency and safety controls that financial services and healthcare regulators expect. Agent behavior is analyzed and optimized against real interaction data, and OpenDialog delivers each deployment through a four phase process of discovery, design, deployment and optimization, with results promised within weeks. Pricing is not published. OpenDialog asks prospective customers to request a demo, and commercial terms are agreed as part of the discovery phase.