Pango

Pango is an ecommerce operations platform that unifies deliveries, order tracking and returns, with AI agents handling the routine work in between. It consolidates the back end for every shipment, return and customer interaction into one system, giving the merchant team and its agents a single source of truth across carriers, warehouses and storefronts. The company is backed by Y Combinator. It is built for direct to consumer brands that want post purchase logistics to run largely on autopilot. The product range covers multi carrier delivery management, delivery promise dates shown at checkout based on inventory location, carrier data and destination, a transportation management system, branded order tracking pages, return and exchange management, and pick and pack fulfillment automation. Agents route shipments, run checkout A/B tests, process returns and resolve exceptions, escalating only when a person is needed. Users can ask Pango in plain language to create rules or workflows, summarize information and find pending actions, and a single prompt produces analysis and forecasts from combined warehouse, carrier and shop data. Pricing is published in part. On the returns side, Checkout+ is free and includes the returns software, US and Canada domestic return labels, return drop off points, the AI agent, agent analytics and package protection. Advanced is quote based and adds Shop Now, instant exchanges, bonus credit and fraud prevention to turn returns into revenue. Tracking and delivery pricing adapts to volume and is arranged through a demo. The free returns tier lowers the barrier for smaller stores, though buyers should confirm which carriers and regions are covered beyond the domestic US and Canada return labels named on the pricing page.