RapidSOS

RapidSOS operates an emergency response data platform that connects 911 emergency communications centers, field responders and enterprises to data from connected devices, vehicles, apps and security systems. When a call comes in, the platform supplies the telecommunicator with location, medical, telematics and video context before a responder arrives, and its Harmony AI layer adds live transcription, translation and call summarization on top of that data. It serves 911 centers, fire and EMS agencies, law enforcement, schools and universities and state 911 authorities, plus enterprise partners in categories such as autonomous vehicles, healthcare, logistics, retail and utilities that want their incidents delivered straight to dispatch. Harmony AI transcribes and translates calls in real time, produces summaries that highlight the critical details of a call, automates non emergency handling on ten digit lines and routes digital incidents into computer aided dispatch systems. An Ask Harmony interface lets staff query center data in plain language, and telematics integration surfaces crash details and vehicle information. Related products cover live video to 911, drone as first responder programs, GIS mapping, text and video communication with callers, air ambulance dispatch, and analytics and quality assurance tools. Pricing is not published. RapidSOS sells through demonstrations and negotiated agreements with agencies and enterprise partners. The company describes its offering as mission critical AI for emergency response, and the AI features are additions to a data network that predates them, so a buyer is choosing a network integration as much as a set of AI capabilities.