Replicant

Replicant is a conversational AI platform for contact centers. It turns a company's best performing human agent conversations into a testable AI agent, then runs that agent across voice, chat and SMS to resolve calls about scheduling, billing, authentication and call routing without a live agent. The stated goal is a working, testable agent within 60 minutes of starting. It is built for contact center leaders and IT leaders in insurance, healthcare, home services, financial services, hospitality, retail and transportation. The platform has two named modules: Conversation Automation, which resolves customer conversations end to end, and Conversation Intelligence, which reports on the performance of both AI and live agents. Agents are built with natural language instructions rather than code, and Replicant's architecture pairs large language models with code based guardrails and deterministic business rules, with supervisory agents auditing conversations in real time and synthetic data used for testing before deployment. More than 100 prebuilt connectors link it to contact center platforms, CRMs, ticketing systems and systems of record. Personal data is redacted automatically from transcripts, and the company lists SOC 2 Type II, HIPAA, PCI DSS, GDPR and CCPA compliance with an uptime commitment above 99.95 percent. Pricing is not published. Replicant describes pay as you go pricing with month to month or multi year contracts, and offers an ROI analysis and a demo through its sales team.