ServiceNow

ServiceNow is an enterprise cloud platform for running workflows, with AI built across it. The ServiceNow AI Platform combines AI, data and workflow automation, and the company markets autonomous AI agents, an AI assistant for work called Otto, and an AI Control Tower for governing AI across an organization. RaptorDB is its data layer for workflow and analytics performance. The product catalog spans IT service management, IT operations management with AIOps, IT asset management, customer service management, HR service delivery, field service management, security operations, strategic portfolio management, and governance, risk and compliance. Solutions are organized by IT, CRM, security and risk, employee experience and app development. A product called EmployeeWorks serves as a single front door for employees to search and act across systems, and the company describes an Autonomous Workforce of AI specialists assigned to roles with business context and permissions. The company sells to large organizations and works through partners, with regional sites in the Americas, Asia Pacific and Japan, and Europe, the Middle East and Africa. A demo library and a get started path are offered, and a sales phone line is listed. ServiceNow does not publish prices. The site has no pricing page, and the only dollar figure visible is a discount on registration for its own developer conference. Buyers are directed to sales and demos for quotes.