SilkChart

SilkChart is an AI sales call analysis tool that records calls, measures how closely reps follow a sales playbook, and turns each conversation into specific coaching. It goes beyond note taking by scoring playbook execution and showing reps what they could have said to improve their odds of converting. It is built specifically for B2B SaaS sales teams, serving both managers and individual sellers. Teams pick a proven framework such as MEDDIC, Challenger, SPIN or SPICED, or create their own, and track adoption per rep and across calls with personalized scorecards. Reps get feedback immediately after each call, including objection handling compared against preferred answers and speaking skills analysis. Managers see the calls and reps that need attention surfaced automatically, alerts for churn risk, forecast risk, sentiment and competitor mentions, and deal health signals drawn from each call. It records Zoom, Google Meet and Microsoft Teams automatically, can record without a bot joining, and delivers insights to email, Slack or the CRM. Starter is free, with unlimited recording and viewers, unlimited AI summaries, and playbook analysis, AI coach feedback and call uploads for 10 calls a month. Pro is $19 per user per month billed annually and makes analysis, feedback and uploads unlimited while adding team collaboration features and a sales leader account. Enterprise is quote based and adds CRM integration, custom playbooks, centralized access and security controls, and a dedicated account manager.