Social Intents

Social Intents is a live chat and AI chatbot platform that lets a business answer website visitors from the collaboration tool it already uses. Chats arrive in Microsoft Teams, Slack or Google Chat, an AI agent handles routine questions first, and a human picks up the conversation in the same channel when the question needs judgment. Channels extend beyond the website widget to WhatsApp, SMS, Messenger and email. It suits small teams through to enterprises in ecommerce, software, higher education, finance and manufacturing that do not want a separate agent console. The chatbot can run on ChatGPT, Claude or Gemini and is trained from website URLs or uploaded PDFs. AI Actions let the bot complete tasks such as looking up an order or booking a meeting, conversations can be converted into help desk tickets, and analytics report resolution rates, response times and sentiment. Language detection covers more than 80 languages, with real time translation on the top plan, and every tier includes a developer API. Five plans are published, billed monthly or annually at a 20 percent discount. Lite is $29 per month for 1 seat, 1 widget and 60 conversations a month. Starter is $39 per month for 4 seats, 1 widget, 250 conversations and 200 AI trained URLs. Basic is $69 per month for unlimited seats, 2 widgets, 1,000 conversations and 1,000 trained URLs, and adds WhatsApp and SMS. Pro is $99 per month for 5 widgets, 5,000 conversations, 5,000 trained URLs, CRM integrations and white label options. Business is $199 per month for 10 widgets, 10,000 conversations, 10,000 trained URLs, real time translation and priority support.