Supportlogic

SupportLogic is an AI platform for customer support and customer experience operations. It sits alongside an existing CRM, ingests every customer interaction across channels, extracts more than 40 signals such as sentiment, tone and escalation risk from text and voice, and keeps that context persistent across a customer's history so that agents, managers and AI systems can act on it. The company's position is that support CRMs were built for tickets and that the coming decade belongs to agents. It is designed for enterprise support organizations at mid sized and large companies. The platform ships 16 ambient AI agents, including Knowledge, Escalation, Sentiment, Routing, Coaching, Account Health, Voice, Summarization, Language and Prioritization agents. A Snowflake native Data Cloud makes the processed data queryable, an MCP server exposes it to Claude, ChatGPT, Gemini and Microsoft Copilot, a REST API supports custom work, and CRM widgets surface the results inside Salesforce, Zendesk, ServiceNow, Jira and Freshdesk. Pricing is hybrid, combining a usage component based on data volume processed with seat based licensing for certain features. The pricing page states that base pricing starts at $4,000 per month on a prepaid annual contract, and packages the platform into three bundles quoted on request: Core SX, which pairs the AI agents with the Data Cloud for sentiment, escalation prediction, backlog management, case summarization and account health; Resolve SX, a knowledge bundle with a retrieval based answer engine, knowledge extraction and draft article creation; and Elevate SX, a quality bundle with automated and manual QA, custom scorecards, voice transcription and tonal analysis.