Synthflow AI

Synthflow is a voice AI platform that automates inbound and outbound phone calls with conversational agents. The agents understand caller intent, answer questions, schedule appointments, collect information, verify customers and route or hand off to a person when sentiment or repeated failures call for it, replacing menu driven IVR with natural conversation. Voicemail detection and follow up SMS are built in. It targets enterprises and contact centers, with dedicated tracks for BPOs, healthcare, financial services and insurance, retail, real estate, technology and consulting, telecommunications and the public sector. The BELL framework structures the work: Build agents in a visual flow designer with subflows and a multi agent architecture, Evaluate them in a test center with simulated calls, Launch on Synthflow's own telephony network, which the company says delivers latency under 100 milliseconds, and Learn through automated QA, real time monitoring, analytics and tuning on past conversations. More than 200 integrations connect CRMs, contact center software, calendars and data tools, and there is a documented API. The platform is certified for SOC 2, HIPAA, PCI DSS, GDPR and ISO 27001, with end to end encryption, audit logs and regional hosting options. Pricing is published at the enterprise level only. Contracts start at $30,000 per year and are scoped to call volume, concurrency, telephony setup, integrations, security requirements and launch support, and include SLA terms, native telephony or SIP trunking, implementation and onboarding. The home page describes a pay as you go model in which agents can be built and tested free and charges begin when they go live, but no per minute rate is published.