Talkback AI

Talkback AI generates replies to customer reviews. It is a Chrome extension and web dashboard that reads a review, applies the brand voice a business has defined, and produces several candidate responses that can be edited and posted to the review platform. The aim is to keep a business answering reviews promptly and consistently without a person drafting each reply from scratch. It suits small businesses, hospitality operators, online sellers and larger companies that manage reviews across several sites. Users define tone and style with real examples and set custom instructions for how particular review situations should be handled. The tool generates multiple responses per review with one click, supports Google, Yelp, TripAdvisor, Booking.com and Etsy, and manages reviews from a single dashboard. An analytics view tracks response performance and sentiment trends, and responses can be generated in multiple languages. Pricing is by credit pack rather than subscription, and the vendor states there are no monthly fees: credits are bought once and used at any time. Each pack shows a list price struck through and a current price. Basic is the free plan for all users, currently $0 against a $15 list price, with 10 response credits. Silver is currently $19 against a $35 list price for 150 response credits. Gold is currently $39 against a $59 list price for 350 response credits.