TextYess

TextYess is an AI first CRM for business to consumer ecommerce brands, built to sell, support and retain customers through automated conversations. AI agents run across three channels: on site chat, WhatsApp and voice, which is currently in beta. Brands can launch conversations proactively, handle questions before and after purchase, and manage every interaction in one unified inbox. It is aimed at online retailers that want conversational commerce to act as a sales channel rather than only a support desk. The agents draw on ecommerce store and customer data to personalize replies, and the platform supports outbound campaigns and automations, conversation history, multilingual conversations and analytics that track conversions, response times, campaign performance and customer intent. Enterprise customers can add dedicated AI model training and custom ERP or CRM integrations. The pricing page shows two plans with a 7 day free trial and a 20% discount on annual billing. Pro was displayed at £214 per month billed monthly, including one channel, 1,000 outbound messages and 1,000 AI replies per month, with each additional channel at £86 per month, plus campaigns, automations, enhanced analytics and standard support. The page footnote states that all prices are in euros, so the displayed currency appears to vary by visitor location. Enterprise is custom priced and billed annually, adding unlimited messaging channels, an SLA, dedicated onboarding, a dedicated account manager and priority support. Pricing is usage based, so costs rise with message and reply volume beyond the monthly allowances.