Thatch

Thatch is a business communications platform that brings physical mail, phone, SMS, fax and team email into a single online hub. Its main job is to move offline channels into a digital workflow, so a company can receive scanned mail, send letters, handle calls and faxes, and work from one shared inbox instead of juggling separate services. The virtual mailbox provides a real street address, scans incoming mail and uses AI to summarize it, with full text search across stored documents. Mail services let users send first class, certified and international mail from the browser, including automated mailings. The phone product offers unlimited calls and SMS, call routing menus, call recording and automatic transcription of voicemail. Online fax includes a dedicated number and is described as HIPAA compliant. Everything feeds a unified inbox with assignments, shared contacts and cross channel search, and each service can be used on its own or together. The platform is aimed at small businesses, remote companies and professional practices such as law firms that need a business address, a clear record of correspondence and compliance support. There is a free Starter plan with a team email address on the customer's own domain and pay as you go mail, at $1.25 per first class letter and $5.95 for certified mail. Paid services, with prices quoted for yearly billing, are the Communication Suite at $10 per month, Mail Management at $40 per month, Fax and Documents at $9 per month, and a Business Bundle of all three at $55 per month. Additional phone users cost $15 per user per month, and extra fax pages cost $0.10 each. Custom enterprise pricing is available.