Tidio

Tidio is a customer service platform for online businesses that bundles the Lyro AI Agent, live chat, a Help Desk inbox and Flows automation in one product. Lyro answers repetitive customer questions from a company's support content and hands the rest to a human, live chat and the shared inbox bring website, email, WhatsApp, Instagram and Facebook Messenger conversations into one queue, and Flows trigger proactive messages to visitors based on their behavior. It is aimed first at ecommerce stores on Shopify and WooCommerce, where it surfaces order data inside conversations and attributes revenue to chats, and it also serves SaaS, services, education and finance teams. Growth plan features such as advanced analytics, user permissions, automatic chat assignment and macros support small support teams, while Plus and Premium add departments, multiple projects, custom branding, an OpenAPI, a mobile SDK and SSO. On Premium, Tidio runs Lyro as a managed service with a guaranteed 50 percent resolution rate and pay per resolution billing. Pricing is published in US dollars with two months free on annual billing. Free costs $0 for 50 billable conversations a month, 10 seats, 50 one off Lyro conversations and 100 Flows visitors. Starter is $290 per year, shown as $24.17 per month, for 100 conversations. Growth starts at $590 per year, shown as $49.17 per month, from 250 conversations. Plus starts at $300 per month plus usage with a dedicated success manager, and Premium is quoted individually. Lyro is also sold as an add on from $32.50 per month for 50 conversations, and Flows from $24.17 per month for 2,000 visitors reached.