Twig

Twig sells Sera, an AI front desk agent that answers, qualifies and books inbound calls, web chats, emails, SMS and WhatsApp messages. It reads the business's website, documents, help center and past conversations, answers from that material rather than from memory, scores each draft against its sources before sending, and escalates to a person with a callback, routed message or booked slot when confidence is low. One agent with one shared memory covers all five channels, so a conversation that starts in chat can finish on a call. Twig states the agent resolves 70 percent of inquiries with no human and is live within 30 minutes of signup. It suits businesses with high inbound volume: dental practices, auto dealerships, real estate, home services, medical spas and software companies. Sera books appointments into existing calendars, recovers missed calls, handles insurance questions, runs recall and reactivation campaigns, routes across multiple locations and connects to more than 30 tools including Salesforce, HubSpot, Zendesk and Intercom. Twig is SOC 2 Type II certified with PII detection and AES 256 encryption. Pricing is published. Free costs $0 forever with 100 AI chats a month and basic front desk automation. Starter is $99 per month with 500 chats and 300 voice minutes. Growth is $499 per month with 2,000 chats, 2,000 voice minutes, multi location routing and advanced analytics. Scale is $1,499 per month with 10,000 chats, custom dashboards, a white label widget and a dedicated success manager with an SLA. Overages are $100 per 1,000 chats and $1 per voice minute, and paid plans carry a 15 day free trial.