Twine

Twine is an AI lead intake and communication platform for small service businesses. It gathers calls, texts, web forms, emails and web chat into one inbox and uses an AI receptionist to respond to each new enquiry within seconds, so an owner who is busy on a job does not lose the customer to a missed call or a slow reply. It is aimed at owner operated trades and home service firms, such as heating, window cleaning and lighting businesses, where the owner is usually the main point of contact. The AI answers calls, replies to texts and captures lead details automatically, and it can be briefed on the business so it answers common questions the way the owner would. Automated follow up runs on a schedule, notifications flag leads that need attention, and intake metrics give a view of every conversation and response time. Integrations connect Twine to the CRM, calendar and scheduling software a business already uses, and setup involves linking the business phone, SMS, forms and chat, then describing the business to the AI. Twine does not publish pricing. The site offers a free start and invites prospective customers to book a demo with the team. The company is backed by Y Combinator.