Unthread

Unthread is an AI native help desk that lives inside Slack and Microsoft Teams. It turns conversations in chat channels into tracked tickets, answers questions from connected knowledge, executes resolutions across integrated systems rather than only routing requests, and converts resolved tickets back into reusable documentation. Email, customer portals and an API feed the same queue so support runs as one system. It is built for IT, HR, customer support, employee support and revenue operations teams, from startups to enterprises. Capabilities include conversational ticketing with assignments and SLAs, agentic AI for deflection and resolution, a self learning knowledge base that updates from closed conversations, workflow automation across more than 100 applications, ITIL functions such as a CMDB, asset tracking, change management and CAB approvals, on call routing, NPS and CSAT surveys, and analytics on deflection rates and support gaps. Pricing is published in two tiers. Pro is $75 per agent per month with a five seat minimum, billed monthly or annually, and includes conversation tracking, SLAs, the Slack inbox, broadcasts, integrations and API, the customer portal, knowledge base sync, custom analytics, CRM integrations, bidirectional ticket sync, escalations, approvals and custom workflows. Enterprise is custom priced and adds the AI automation builder, self learning documentation, custom RBAC, SSO, HRIS integration, HIPAA agreements, dedicated hosting, Slack Enterprise Grid, LDAP and a dedicated solutions engineer. Every plan includes a 14 day free trial, though there is no self serve signup: evaluation starts with a booked demo.