UserTesting AI

UserTesting is a human insight platform for running customer research. Teams ask questions about apps, prototypes, live experiences and content, and get recorded feedback from real people. The AI features summarize and analyze that feedback so teams can find patterns without watching every session. The vendor presents the platform as the way to answer what is worth building when AI has made building cheap. The product draws on a participant network the vendor says covers more than 7 million authenticated participants in 34 countries, and its plan page cites a panel across more than 60 countries. It supports unmoderated tests including surveys, interaction tests and think out loud sessions, moderated live conversations, card sorting and tree testing, click maps, sentiment analysis and transcripts. Integrations include Slack, Teams, Jira, Figma, FigJam and Miro. The Advanced edition includes AI generated insight summaries. The Ultimate edition adds AI generated test creation, AI powered analysis, smart tags and an Insights Hub with AI powered insight discovery. Ultimate Plus adds custom insights services, premium onboarding and a dedicated consultant. Security certifications listed include SOC 2, ISO 27001 and GDPR. Plans are either test based, where usage is paid for with unlimited users, or team based unlimited. Prices are not published, and every edition is listed as request pricing.