Vee

Vee is a conversational AI voice agent from Vee S.A., a Warsaw based company, that runs telephone customer service processes in place of, or alongside, a call center. The company positions Vee as a working service rather than pure technology: it delivers a ready made automatic call center that takes over a defined process, from inbound helplines to mass outbound campaigns, with process design, infrastructure, customer experience, ongoing support and analytics included. It is built for organizations with high call volumes in sales, service and collections. Documented outbound processes include confirming appointments until every booking is reached or cancelled in time, warming cold leads for sales teams, running satisfaction surveys, soft debt collection, arranging service visits, obtaining data processing consent and recovering abandoned carts. On the inbound side Vee staffs information lines and client support. The vendor reports lead prevalidation conversion 26 percent above human consultants, survey completion in 81 percent of calls and an NPS of 82, and strategic partners can commission custom development. The platform sits on Brilliance, the company's conversational AI development ecosystem, and the site is published in English, Polish, German and Korean. Pricing is not published as plans. The vendor states campaigns start from EUR 1 per goal achieved and that rates are lower than a traditional call center, but exact figures depend on the process and are quoted on request.