Verint

Verint is a contact center AI platform that adds automation to an organization's existing customer experience operation rather than replacing it. The company embeds what it calls agentic AI directly into CX workflows, so a contact center can automate quality evaluation, assist agents during interactions, resolve routine inquiries through bots and forecast staffing, all on top of the systems already in place. It is built for large enterprises in banking, insurance, retail, telecommunications and the public sector that want to scale AI without a lengthy infrastructure overhaul. The platform spans workforce engagement for scheduling and resource optimization across distributed teams, quality automation that evaluates customer interactions at scale, agent copilots that take over manual tasks and increase agent capacity, knowledge automation that gives humans and bots a single source of information, CX analytics that draws insight from customer interactions, and conversational AI that automates conversations across channels and use cases. Pricing is not published. Verint sells through its sales organization and directs prospective customers to request a demo. The offering is best suited to organizations with an existing contact center estate that they intend to augment rather than rebuild.