Vogent

Vogent is a platform for building, testing and deploying AI voice agents that make and receive phone calls. It is an all in one toolkit for organizations that want automated callers able to hold natural conversations, and the vendor states it powers millions of phone calls. The product is built in layers of models. Detection models identify IVR phone menus and navigate them to reach a human, for example by pressing the right key for claims status or eligibility. Vogent also offers its own conversational language models fine tuned on noisy phone calls, which can be used instead of off the shelf models such as GPT, along with voice activity detection, custom voices and conversational flow routing. A call history view keeps every recording and transcript so teams can analyze how decisions were made and test new agents against old calls. The vendor has also introduced Vogent Voicelab, a text to speech offering that runs top text to speech models. Documentation is provided for developers integrating the agents into their own systems. It is aimed at businesses and developers automating outbound and inbound calling, with healthcare style call flows such as claims and eligibility lines given as examples. Vogent does not publish pricing. Sign up is available from the home page and a contact route is offered for conversations with the sales team.