Whelp

Whelp is an omnichannel inbox for customer support. It pulls live chat, email, SMS, WhatsApp, Instagram, Facebook Messenger and Telegram conversations into one shared inbox, keeps a customer record with the full interaction history, and lets teams automate the routine share of conversations with a chatbot built in a drag and drop editor. It is designed for small to large support teams in ecommerce, insurance, finance, hospitality, education, HR, travel, real estate, restaurants and car dealerships. Alongside the inbox and CRM, Whelp offers bulk outbound messaging campaigns, reporting on team performance, role management for collaborators, mobile apps for iOS and Android, mobile chat SDKs and integrations with tools such as Twilio. Whelp AI and the dynamic chatbot on the Advanced plan handle replies and routing without an agent. Pricing is published per seat in US dollars. Free is $0 with one seat, the live chat widget, unified inbox, unlimited conversations and mobile apps. Standard is $29 per seat per month and adds WhatsApp Business API, Twilio SMS and calls, email, Instagram Direct, Facebook Messenger and a Telegram bot. Advanced is $79 per seat per month and adds Instagram and Facebook comments, Whelp AI, the dynamic chatbot, dedicated account managers and mobile chat SDKs. Premium is custom priced with on premises integration, white labeling, a personalized SLA and dedicated onboarding. Annual billing saves 20 percent, and WhatsApp conversation charges from Meta are billed separately.