Yellow.ai

Yellow.ai is an enterprise agentic AI platform for automating customer and employee conversations across chat, voice and email. Teams build AI agents in AI Agent Builder 2.0, ground them in company content through a Conversational Knowledge Base that uses agentic retrieval, and use AI Copilot to preview, debug and optimize agent behavior before release. Automated testing, analytics with sentiment and topic tracking, and Agent Assist for human agents round out the platform. The vendor states that the platform orchestrates more than 15 large language models rather than depending on one. It is sold to large organizations in banking and insurance, healthcare, utilities, retail, logistics, travel and outsourcing, typically to replace or augment contact center automation. Capabilities that matter at that scale include more than 150 prebuilt integrations with systems such as Salesforce, Zendesk, Genesys and NICE, support for more than 35 channels, campaign management, a User360 customer record, role based access controls, and HIPAA, ISO 27001 and SOC 2 compliance. Nexus Vox is the newly launched voice product, which the vendor says can clone a voice in ten seconds and deploy in more than 500 languages. Yellow.ai publishes a comparison of a Free tier and an Enterprise tier. Free includes one AI agent, 500 chat sessions a month and then $0.99 per resolution, limited channels and features, two agents in the agent limit, 1,000 User360 records, and one active campaign with ten templates. Enterprise offers unlimited agents, sessions and channels, more than 150 agent seats, unlimited User360 records and campaigns, and SOC 2, GDPR and ISO compliance, with pricing on request. Yellow.ai has announced plans to go public through a $550 million merger with Bluerock Acquisition Corp, which is listed on Nasdaq.