Aide.app

Aide.app is a governed agentic AI platform for customer support. It deploys an AI agent inside a company's existing helpdesk to resolve tickets end to end, including actions on order and account data, while an Agent Governance Engine keeps humans in control of what the agent may do. The platform also analyzes support operations to show what to automate, fix or improve next. It is built for customer experience teams using Zendesk, Front or Gorgias, particularly ecommerce operations with high ticket volume. An Agent Simulator tests the agent against real past conversations before it goes live. Intent classification routes tickets automatically, a copilot panel gives human agents context and drafted responses, and Voice of Customer analytics track intent trends over time. Standard connectors on every plan cover Shopify, WooCommerce, Zendesk, Front, Gorgias and Salesforce, and channels include email, chat, SMS, WhatsApp, social messaging and Aide Chat on websites and apps. Pricing is published per year of conversations, billed annually. Starter is $79 per month ($948 per year) with 3,000 conversations, $0.50 per additional conversation and one connected store or helpdesk. Growth is $399 per month ($4,788 per year) with 18,000 conversations, $0.45 each beyond that, up to three connected stores or helpdesks and one custom integration. Scale is $1,199 per month ($14,388 per year) with 60,000 conversations, $0.30 each beyond that and unlimited connections. Enterprise is custom, with a committed conversation volume at a rate that steps down with scale and a 15 percent burst allowance. Every plan begins with a 14 day free trial of up to 250 conversations, and monthly plans carry a 30 day money back guarantee.