Aquant

Aquant is a service intelligence platform for companies that manufacture and service complex equipment. Its AI captures the institutional knowledge held by experienced technicians and service records, then applies it to diagnose faults, guide repairs and resolve support calls, including guiding a customer through a fix over the phone using what the camera sees so that fewer cases need a site visit or a human agent. It is built for manufacturers of physical products in industrial equipment, telecommunications, home appliances, food equipment, medical devices, energy and data centers, automotive and high tech electronics. The platform serves several roles: field technicians get diagnostics and repair guidance, call centers get autonomous resolution with escalation to humans when needed, customers get self service, and service leaders get performance visibility. The current product line consists of Aquant Conversational AI, an Agentic AI Platform, an Agent Studio for building specialized agents and an Agent Library of prebuilt ones, connected to existing systems through a connectivity platform. Knowledge keeps accumulating from each service interaction. Aquant does not publish pricing. The site offers a free trial and consultations, and commercial terms are quoted per customer. Aquant publishes an annual Field Service Benchmark Report, with a 2026 edition currently available, which is a useful reference for how it frames service metrics.