Bernard

Bernard is software for appliance repair servicers that answers the phones, books jobs and identifies likely parts before a technician is dispatched. It aims to give each technician a complete plan before the truck rolls, so the first visit fixes the problem. On calls, Bernard covers business hours, overflow, after hours and voicemail. It recognizes the type of request, such as a new repair, cash on delivery job, warranty dispatch, status request, redo or escalation, finds the relevant job history and applies the company's own pricing, coverage, fee, warranty, service area and escalation rules. For scheduling, it reads live technician availability, appointment windows, service areas and booking rules from the servicer's operating system, matches each job to a technician by skills, territory and appliance experience, and creates, reschedules or cancels visits while keeping systems in sync. The product is built for appliance repair businesses and warranty servicers that handle high call volumes and need phones, schedule and parts handled in one workflow. Bernard is sold through demos. Pricing is not published. The site has no pricing page, and prospective customers are directed to request a demo. The registry category for this listing is writing tools, but the product is a voice and scheduling assistant for field service.