BIK

BIK is an agentic AI CRM for ecommerce brands that brings marketing automation and customer support into one platform. It offers more than 100 prebuilt AI commerce agents for acquisition, retention and support, and an Agent Studio for building custom agents by giving them a goal, success criteria and instructions. The aim is to lift conversions, repeat purchases and lifetime value across the channels where shoppers already talk to a brand. The platform is aimed at direct to consumer brands and larger ecommerce businesses, with a strong focus on Shopify stores. A multichannel inbox brings Instagram, WhatsApp, Messenger, SMS and other social conversations into one place, with chat assignment, tags, customer data enrichment and the ability to create orders inside the chat. AI helpdesk features summarize, classify and translate tickets in real time and draft replies, and AI product recommendations draw on the connected Shopify catalog. Other modules cover campaigns and personalized journeys, AI drip sequences, AI order management, web gamification, a customer data platform and advanced analytics. BIK is an open API platform, so other apps can connect through webhooks and REST API blocks. Pricing is not published on the website. BIK offers a free trial and demos with its team, and plan terms are arranged directly. The same company also offers Manifest AI, a separate AI shopping assistant product linked from the BIK site, so buyers comparing the two should confirm which features sit in each.