Boom AI

Boom is an AI agent platform that runs real conversations with a company's customers and acts on what it learns. Its agents follow up with leads, onboard new signups, recover abandoned carts and failed payments, win back churned customers, take orders and book appointments, and conduct customer research interviews at survey scale, turning every reply into structured data. It is aimed at consumer and subscription businesses in areas such as fintech, SaaS and healthtech that want coverage beyond what their customer team can reach. One agent and one memory span WhatsApp, Instagram, Facebook, email, SMS, voice, web chat and push. Agent Studio lets teams edit the agent's identity, tone, permitted actions and tools by describing changes in plain language, with every change shown as a diff that requires approval. Guardrails check each reply before it sends, a shared inbox hands conversations to a person with a summary, and a customer data platform, workflow builder and extraction tools sit underneath. Developers get a REST API covering people, segments, initiatives and journeys, plus a hosted MCP server that connects Claude, Cursor or VS Code to the full API. Pricing is not published; access starts with a demo booking. Boom is backed by Y Combinator and states that it never trains models on customer conversations. It reports SOC 2 Type I compliance, with a SOC 2 Type II audit in progress and GDPR, ISO 27001 and ISO 42001 work also under way.