Delfino AI

Delfino AI automates repetitive phone calls that healthcare providers make to insurance payors and other providers. Its AI platform places the call, navigates automated phone menus, waits on hold and holds a conversation with a live representative, then returns the answers to the requester. It is built for healthcare administrative and revenue cycle teams who spend time on benefit and claim follow up. Example call types include eligibility and benefit verification, prior authorization requirement and status checks, and claim status inquiries and follow up. The workflow is simple. A team sends a request containing the patient information and the questions it wants answered, such as whether the provider is in network or what the copay is. Delfino places the call and shares the answers back. The company says this frees staff for higher value work, helps keep process knowledge as team members change, and lets call volume scale as needed. It states that it uses Vanta to monitor and maintain HIPAA compliance. Pricing is not published. Prospective customers can watch a demo or book a meeting through the site.