Insight7

Insight7 is a call analytics and AI coaching platform for customer facing teams. It transcribes and analyzes sales, support and research conversations, scores every call against evaluation criteria for quality assurance and compliance, and extracts voice of customer intelligence from the aggregate. Live Assist gives agents real time guidance and next best actions during calls, an AI knowledge base answers questions from company and product context, AI Coaching delivers individual feedback at scale and AI Roleplays let reps practice before it matters. It serves sales, customer support and learning and development teams, with industry positioning for financial services, healthcare and manufacturing. The platform is HIPAA and SOC 2 compliant, transcribes in more than 60 languages, redacts PII and PHI, supports custom vocabulary, and provides dashboards, reports, scorecards, keyword and performance alerts and automations. Pricing is published in US dollars with monthly or annual billing, and annual billing gives two months free. Pro is $99 per month, or $990 per year, for one seat, 50 call analyses and four project analyses. Business is $299 per month, or $2,990 per year, for three seats, 200 call analyses and ten project analyses, adding advanced dashboards, alerts, redaction, automations and AI roleplay practice. Plus is $1,499 per month, or $14,990 per year, for 20 seats, 2,500 call analyses and 50 project analyses, adding AI coaching and a dedicated account manager. Enterprise is quoted and includes unlimited seats and analyses, call analysis APIs, dynamic evaluation criteria, segmentation, live recording and the full coaching suite. Educational and nonprofit organizations can request 50 percent off Pro and Business.