LivePerson

LivePerson is an enterprise conversational AI platform for designing, simulating, validating and improving conversations handled by both AI agents and human agents. It orchestrates messaging across channels, lets organizations bring their own large language model, and is positioned around predictable AI, meaning conversations are tested and monitored before they reach customers. A product called Syntrix is introduced on the home page. It is aimed at customer experience leaders in large organizations, with a bank cited as an enterprise customer. Capabilities include a messaging first agent workspace with cobrowse and secure forms, an admin console with a campaign builder, intelligent automation for self service, and analytics that turn conversation data into insights, with generative AI available on higher tiers. The vendor states it handles over a billion messages a month and complies with regulations including GDPR, HIPAA and PCI DSS. The pricing page lays out three packages, Bronze, Silver and Gold, increasing from agent efficiency through automation to advanced analytics and generative AI. No prices are published. The page says pricing has minimal add ons and no service fees, and directs buyers to request a quote or submit a request for proposal. The site notes that LivePerson has been acquired by SoundHound AI, combining the two companies into an omnichannel conversational AI business.