PolyAI

PolyAI builds voice AI agents that answer customer phone calls for enterprises. Its dialog agents handle the whole conversation: authenticating callers, taking bookings and reservations, managing orders and accounts, resolving billing and payment questions, troubleshooting, answering FAQs and routing calls that need a person. The agents run on PolyAI's proprietary stack, including its Raven model, which the company says was trained on more than a billion enterprise conversations, and a newer dialog agent named Wren. It is sold to contact center and customer experience leaders in consumer services, financial services, healthcare, hotels, insurance, restaurants, retail, telecom and utilities. Agent Studio lets a builder describe a use case in plain language and have an enterprise ready voice agent running in under ten minutes, then test, iterate and deploy from one platform; the Agent Development Kit, a CLI tool and Python package, gives engineering teams a GitHub based workflow for building agents locally. PolyAI publishes integrations, multilingual support with native speaker quality, analytics and insights on every conversation, and governance with SOC 2, HIPAA, GDPR and PCI DSS built into the architecture, with full visibility into each decision and guardrail. Pricing is usage based and quoted rather than listed. PolyAI states that ongoing use of a voice agent is priced per minute, and that every plan includes proactive performance improvements, maintenance, a support portal with a 24/7/365 emergency phone line, a 99.9% uptime SLA on phone lines, monitoring and upgrades to the latest features. Prospective customers book a demo or sign up to Agent Studio to build a first agent.