Redcar

Redcar is an AI job management platform built for home services companies such as plumbing, HVAC and drain businesses. Instead of acting only as an answering service, it manages each job from the first customer contact through to completion, working alongside the company's own staff and handing work to the right person when a human is needed. It serves owners and operators with three teams in mind. For on call teams, businesses forward calls to Redcar, which gives customers immediate care, applies custom triage policies, assigns and notifies the on call technician through a custom escalation ladder of primary, backup and management contacts, and keeps going until someone confirms. For sales teams, it follows up on good, better and best estimates, pauses for customers who are on vacation or not ready, and reengages when the customer is ready to talk to a rep. For operations teams, it answers customer care calls with no hold time. A dashboard tracks each job from the initial call to completion, and the site states that it integrates with the field service software companies already use. Pricing is not published. The site offers demo bookings rather than a price list, and it also runs a referral program. The company describes its underlying technology as Job Horizon Agents, which hold the full context of a job and use a long horizon decision framework to decide when to act, when to wait and when to pass work to a team member.