tess by x2ai

This listing carries an earlier product name. The company behind it now trades as Cass, and the product sold at cass.ai is Cass, an AI triage and resource navigation assistant for healthcare and behavioral health organizations. It sits on a website, opens a conversation with each visitor, works out what support they are looking for, recommends the right resources, handles sign up and follows up afterwards to check that the person actually reached care. Cass is bought by health insurers, healthcare providers, nonprofits and community organizations addressing mental health, diabetes and other chronic conditions, and individuals can also use it directly. The product line has four parts. Cass Engage answers visitor questions using the organization's own expertise to nurture qualified users. Cass Copilot invites qualified visitors into live chat or calls with human staff. Cass Chat provides ad hoc emotional support to overcome the anxiety of signing up, and the vendor cites 15 published studies behind it. Cass Signals surfaces what users need most to marketing and clinical teams. Pricing is not published. Organizations request a demo and receive a quote based on their deployment. The company's about page states that it began as a research firm before launching Tess, its original mental health chat product, and it is led by founder and CEO Michiel Rauws.