Align AI

Align AI, now sold as Coxwave Align, is an analytics platform for conversational AI products built on large language models. It collects the conversations between users and a chatbot or assistant, then gives product and quality teams the tooling to search them, spot problems such as hallucinations and failed answers, and measure whether a model or prompt upgrade actually improved the experience. It is intended for enterprises and generative AI builders that run production chatbots and need evidence about how those chatbots perform. Data arrives in real time through prebuilt SDKs. An advanced search toolkit surfaces the conversations that deserve attention first, cohort analysis compares performance across user groups, action items are generated automatically from the analysis, and post upgrade evaluation compares behavior before and after a change. The platform is offered in two forms: Coxwave Align Cloud, which the vendor says can be deployed in under 15 minutes, and Coxwave Align Enterprise, an on premise deployment for organizations that need full control of their data. Coxwave reports SOC 2 and GDPR compliance and operates from San Jose, Seoul and New Delhi. Pricing is quote based. The pricing page states that cost depends on factors specific to each organization and asks prospective customers to get in touch for a customized proposal; no plan names or amounts are published. The rename is the fact to know: the tryalign.ai domain still resolves, but the product is branded Coxwave Align throughout the site, so procurement searches and vendor security reviews should use the Coxwave name.